Home>Shipping and Info
Note prices on this website are all displayed in Australian Dollars and include GST. Please visit www.xe.com/ucc for currency conversions.
Which countries do you deliver to?
We ship Australia-wide and to New Zealand. If you would like a quote for delivery to another country please email us at email@example.com
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* Some very remote areas of Australia may attract an extra charge.
** Shipping of some of our extra large wall decals to New Zealand will attract an extra charge, as they will need to be delivered by a courier.
The maximum shipping you will pay for multiple items is $25 within Australia and $45
to New Zealand. Please note that custom taxes/fees may apply in your country and this is the responsibility of the customer.
When will I receive my order?
Unlike many other wall decal stores the majority of our products are in stock in Australia. Orders will be despatched within 2-5 days after payment is received (unless otherwise indicated). You will be notified by email once your order is despatched. Please allow up to approximately 7 business days from the date of despatch for delivery within metropolitan areas in Australia and up to 14 days for rural areas and deliveries overseas. Please note that very occassionally we do temporarily sell out of an item and so there may be a 4-6 week wait for that item. If this is the case, it will be clearly stated in the item description and during the checkout process.
Do you offer Express Post or Registered Post?
If you wish your goods to be delivered via Express or Registered Post please contact us before placing an order and we will be happy to arrange this for you. Additional charges may apply. Please note that stated shipping costs to New Zealand already include Registered Post.
What methods of payment do you accept?
We accept all major credit and debit cards. Online payments are securely processed via PayPal although you do not need to have a PayPal account to order online.
How do I know if my order was successful?
You will receive an order confirmation notice via email when your order has been received.
What is your return policy?
Every effort is made to despatch all goods in perfect order, however, if faulty or damaged goods are received please contact us within 5 business days and return the goods with labels and packaging. We will replace faulty or damaged items on approval of fault. Please note that we are unable to provide a refund if you simply change your mind.
What surfaces can I stick my wall decal to?
Wall decals can be stuck on to most smooth, clean surfaces such as walls, mirrors, windows, fridges, plastic surfaces and doors.
How should I prepare my walls?
Make sure your walls are clean, dry and in good condition before applying your wall decal. If you have recently painted we recommend you allow the wall to dry for 6 weeks before applying the wall decal. It is not recommended to apply wall decals to old painted surfaces with loose, flaking paint.
How do I apply my wall decal?
Fabric and vinyl wall decals are applied slightly differently. With fabric wall decals you simply
peel the wall decal off the backing sheet and stick it to the wall. Vinyl wall decals come on a clear transfer sticker which you stick to the wall and then remove, leaving the wall decal behind.
All of our wall decals are simple to apply and come with instructions.
How long will my wall decal last?
All of our wall decals will last several years on your walls, depending on their environment.
Can I remove my wall decal?
Yes! All of our wall decals are removable but only the fabric wall decals can be repositioned or reused (as many times as you like). Fabric wall decals are ideal for people who may move house or who are renting. Just reapply your fabric wall decal to the backing paper that it came on and transport it in a tube to wherever you are going! If you have thrown away the backing paper you can use baking paper instead.
How do I remove the wall decals?
Fabric wall decals have a low-tac adhesive and generally peel off very easily. They are reusable as many times as you like. Vinyl wall decals are removable but are not reusable and hence, they have a stronger adhesive. If you have prepared your walls as recommended you should not have a problem removing any wall decals. Slowly peel the wall decal back on itself to remove it from the wall. Take your time and do not pull it straight out as you may risk pulling paint off the wall. If you are finding it difficult to peel a wall decal off the wall, heating the edge of the decal with a hairdryer can help to warm up the adhesive.
What are the wall decals made of?
We sell both fabric and vinyl wall decals. Fabric wall decals are made from finely woven, premium polyester fabric specifically designed for wall graphics. They are eco-friendly, made from non-toxic materials and can be reused as many times as you like. Vinyl wall decals are made from top quality vinyl made in Germany and Belgium. Vinyl wall decals are super thin and when applied create a hand-painted look to the wall. They are extremely durable, washable and are removable but are not reusable.
Will the product look exactly the same as the one I saw on your website?
While we take great care to represent the products in the truest way possible, please be aware that due to different colour settings on customers' computers and mobile devices, slight variations may occur between a seen design and the actual product. In ordering an item, you accept the risk of such differences. Of course we are happy to assist you should you need any further clarification.
Do you offer gift vouchers for your online store?
Yes we do. If you would like a gift voucher for our store we can arrange this for you. Please submit the form on our Gift Voucher page.
How do I redeem a gift voucher?
Once you have decided which products you would like to purchase with your voucher please Contact Us with your voucher number (found on the gift certificate) and we will organise this for you. You will be asked for payment if there is an outstanding amount.
Do you offer custom designs?
If you are interested in customising one of the wall decal designs, such as changing the colours or size of a decal, to suit your needs we can arrange this for you. Please email us at firstname.lastname@example.org